Scope
This policy applies to paid consultations booked through knowisly unless a service-specific policy states otherwise. The applicable cancellation and refund terms are shown before payment.
User Cancellation
Users may cancel or reschedule according to the cancellation window and any fees shown at checkout. Please review those terms before completing payment.
Expert Cancellation or No-Show
If an expert cancels or does not attend, knowisly may offer rescheduling or a refund based on the circumstances, the booking terms, and applicable law.
Technical Failure
If a consultation cannot reasonably proceed because of a material platform or meeting failure, contact us promptly. We may offer rescheduling or a refund after reviewing the circumstances.
Refund Processing
Approved refunds are initiated through the applicable payment provider. The time required for the credit to appear depends on the payment method and provider.
Payment Disputes
For transaction issues, contact contact@knowisly.com first. Payment-provider dispute mechanisms may also apply.
Contact
Questions about refunds can be sent to contact@knowisly.com. Include your booking or transaction reference, but do not send passwords or payment credentials.