Scope
This Expert Agreement applies to every expert who creates an expert account, publishes a service, accepts a booking, or otherwise provides services through Knowisly.
By becoming a Knowisly expert, you agree to this Agreement together with the Knowisly Terms of Service, Privacy Policy, Cancellation Policy, Refund Policy, and other applicable Knowisly policies.
Independent Expert
Experts on Knowisly are independent service providers. Nothing in this Agreement creates an employment, partnership, agency, or joint-venture relationship between you and Knowisly.
You are responsible for the professional services you provide, including complying with any qualifications, licences, registrations, professional standards, and legal requirements applicable to your services.
Expert Profile
You must provide accurate and current information about yourself and the services you offer.
- Name and contact information
- Professional experience
- Qualifications and certifications
- Areas of expertise
- Profile photo and biography
- Services, pricing, and availability
You must not provide false, misleading, or fraudulent information. Knowisly may verify information or request supporting documents where reasonably required.
Expert Services
You are responsible for the services and advice you provide to customers.
- Provide services professionally and in good faith.
- Provide services consistent with your published service description.
- Use reasonable care and skill appropriate to your area of expertise.
- Clearly communicate relevant limitations or conditions.
- Comply with applicable laws and professional requirements.
- Maintain any licence, registration, or qualification required for your services.
Knowisly provides technology and marketplace infrastructure and does not itself provide the professional service offered by an expert.
Pricing, Commission and Transaction Charges
Experts may set or manage the price of their services through the Knowisly platform, subject to applicable platform rules.
Knowisly may charge a commission, transaction charge, payment processing charge, or other applicable platform fee.
The current commission, transaction charges, and applicable deductions are displayed in the Expert Panel and may vary by service, payment method, or other applicable commercial terms.
The Expert Panel will show the applicable charges and the estimated amount payable to the expert where available.
Knowisly may update applicable commercial charges from time to time. Where required, Knowisly will provide appropriate notice before a material change takes effect.
Payments and Payouts
Customers may pay for services using payment methods supported by Knowisly.
Knowisly may deduct applicable amounts before paying the remaining balance to the expert, including:
- Knowisly commission
- Transaction or payment processing charges
- Approved refunds
- Chargebacks or payment reversals
- Applicable taxes or statutory deductions
- Other amounts expressly applicable to the transaction
The resulting amount will be paid according to the payout schedule and procedures displayed by Knowisly.
Knowisly may delay a payout where reasonably necessary to investigate a payment issue, fraud, dispute, chargeback, or policy violation.
Experts are responsible for providing accurate bank and tax information.
Taxes
Experts are responsible for their own tax obligations arising from their activities on Knowisly.
Where required by law, Knowisly may collect, deduct, withhold, or report applicable taxes or statutory amounts.
Experts must provide accurate tax information and documents reasonably required by Knowisly.
Availability and Calendar
Experts are responsible for maintaining accurate availability through the Knowisly calendar.
You should only make time slots available when you expect to be able to provide the service. Once a booking has been confirmed, you are expected to honour it.
If your availability changes, you should update your calendar promptly. Knowisly may take appropriate action where an expert repeatedly fails to honour confirmed bookings.
Cancellations and Rescheduling
Expert cancellations, customer cancellations, rescheduling, and related refunds are handled according to the Knowisly Cancellation Policy and Refund Policy.
Experts should make reasonable efforts to avoid cancelling confirmed bookings. If you need to cancel or reschedule a booking, you must use the process provided by Knowisly and communicate promptly.
Repeated cancellations, late cancellations, or no-shows may affect your account or ability to offer services through Knowisly.
Customer Communication
Experts may communicate with customers through communication methods made available or facilitated by Knowisly. This may include platform messaging, email, WhatsApp, telephone, video calls, or other supported channels.
Customer contact information must only be used for legitimate purposes connected with the customer's booking or service. You must not sell, disclose, or otherwise misuse customer information.
WhatsApp and Post-Booking Communication
Where Knowisly facilitates WhatsApp or other post-booking communication, experts agree to use customer contact information only for purposes related to the customer's service or booking.
Experts must not use Knowisly-provided customer information for unrelated or unsolicited marketing and must comply with applicable privacy, communication, and messaging requirements.
Direct Payments and Circumvention
Knowisly provides experts with access to customers through its marketplace. Experts must not deliberately move a Knowisly-originated booking or transaction outside Knowisly for the purpose of avoiding applicable Knowisly commission, transaction charges, or platform processes.
Knowisly may take appropriate action where it reasonably determines that an expert is deliberately attempting to circumvent the platform.
Professional Conduct
Experts must treat customers respectfully and professionally. Experts must not engage in:
- Harassment or threatening behaviour
- Discrimination
- Abusive or offensive conduct
- Fraudulent behaviour
- Sexual harassment or inappropriate conduct
- Manipulation or coercion
- Unlawful activity
- Misuse of customer information
Experts must maintain appropriate professional boundaries for their area of expertise.
Reviews and Ratings
Customers may provide ratings and reviews of expert services. Experts must not:
- Create fake reviews.
- Manipulate ratings.
- Threaten or pressure customers regarding reviews.
- Misrepresent customer feedback.
- Offer inappropriate incentives for positive reviews.
Knowisly may moderate or remove reviews in accordance with its policies and applicable law.
Customer Data and Confidentiality
Experts may receive personal or confidential customer information while providing services. Experts must keep customer information confidential, use it only for legitimate service-related purposes, take reasonable steps to protect it, and prevent unauthorized access or disclosure.
These obligations continue after an expert stops using Knowisly where required by law or the nature of the information.
Expert Content
Experts retain ownership of content they independently own and provide to Knowisly. By submitting profile information, photographs, descriptions, videos, or other content, you grant Knowisly a non-exclusive licence to host, display, reproduce, format, and promote that content as reasonably necessary to operate and market the Knowisly platform.
You confirm that you have the necessary rights and permissions to provide the content.
Prohibited Activities
Experts must not use Knowisly to:
- Provide unlawful services.
- Misrepresent qualifications or identity.
- Facilitate fraud.
- Infringe third-party rights.
- Harass or threaten customers.
- Misuse customer information.
- Circumvent Knowisly payment systems.
- Manipulate bookings or reviews.
- Engage in activity prohibited by Knowisly policies or applicable law.
Verification and Complaints
Knowisly may conduct reasonable verification and platform integrity checks, including reviews of expert profiles, credentials, booking activity, customer complaints, reviews, payment activity, and other information reasonably necessary to protect the platform and its users.
Experts agree to reasonably cooperate with investigations relating to complaints, fraud, abuse, or policy violations.
Suspension and Termination
Knowisly may suspend, restrict, or terminate an expert account where reasonably necessary, including where an expert:
- Breaches this Agreement or Knowisly policies.
- Provides false or misleading information.
- Cannot verify required credentials.
- Engages in fraud or abuse.
- Repeatedly fails to honour bookings.
- Misuses customer information.
- Attempts to circumvent Knowisly payments.
- Engages in serious misconduct.
- Creates a material legal, security, or platform risk.
- Is required to be restricted by applicable law or a competent authority.
Where appropriate, Knowisly may provide notice and an opportunity to respond.
Knowisly's Role
Knowisly provides technology and marketplace services that help customers discover and book independent experts. Knowisly does not generally provide the professional services offered by experts and does not guarantee the outcome, accuracy, or suitability of an expert's service, an expert's continued availability, or uninterrupted operation of the platform.
Nothing in this Agreement excludes liability that cannot lawfully be excluded.
Changes to this Agreement
Knowisly may update this Agreement from time to time. The current version will be made available on the Knowisly website.
Where a change materially affects an expert's rights or obligations, Knowisly may require the expert to review and accept the updated Agreement before continuing to provide services through the platform. Knowisly may retain previous versions for its records.
Electronic Acceptance
By selecting the acceptance checkbox during expert registration or onboarding, you confirm that you have read and agree to this Expert Agreement.
Knowisly may retain electronic records of your acceptance, including:
- Agreement version
- Date and time of acceptance
- Expert account
- Other reasonable technical information associated with the acceptance
Electronic acceptance constitutes acceptance of this Agreement to the extent permitted by applicable law.
Governing Law
This Agreement is governed by the laws of India. Any dispute arising from or relating to this Agreement will be handled in accordance with the dispute resolution provisions in the Knowisly Terms of Service and applicable law.
Expert Acceptance
By accepting this Agreement, you confirm that:
- The information you have provided to Knowisly is accurate and current.
- You have the necessary qualifications, permissions, and authorizations to provide the services you offer.
- You will provide services professionally and in accordance with applicable law.
- You will comply with the Knowisly Terms of Service and applicable policies.
- You understand that you are an independent service provider and not a Knowisly employee.
- You agree to this Expert Agreement.
Agreement version: 1.0
Effective date: September 20, 2026